FAQ

Three things, automatically and in sync: it sizes your trade from your real account balance and risk %, draws live planning lines (your 1R/2R/3R distances trailing the market) before you enter, and the moment you're filled it draws locked risk/reward zones from your real entry and stop. It clears itself when you go flat.

No. The suite is read-only: it reads your balance, positions, and working stop orders to do its math. You always place and manage your own orders.

No. It's a risk-management tool, not a signal system. It makes the risk math you should already be doing visible and automatic.

NinjaTrader 8 (desktop) with a real-time data connection, and an account connection (sim or live). The planning lines and zones are real-time only — nothing draws on historical bars, so give it a moment after connecting.

Email support@guardlinetrading.com with your NinjaTrader machine ID (Control Center → Help → About). We'll activate your 14-day trial and reply with download and install instructions — usually within one business day.

The two usual reasons: (1) No protective stop order is working. The zones measure R from your real stop — enter with a stop attached (an ATM strategy stop is detected automatically) or type a manual stop price in the settings. Until a stop exists you'll see your entry line flagged "set a stop for R levels." (2) Wrong account. Check that the Account dropdown in the panel shows the account you traded — with Chart Trader on, this syncs automatically within a few seconds.

One Account dropdown in the panel drives everything. With Chart Trader on the chart, the dropdown stays in lockstep with Chart Trader's account — the same account your orders go to — re-syncing every few seconds, so a mismatch is impossible. With Chart Trader off, you pick the account in the dropdown. To pin one account permanently, type its exact name in the Account name setting.

That's the design. R locks from your initial stop when the trade opens, so trailing your stop reduces your risk (the red zone shrinks) without shrinking the targets you planned the trade around. The stop line itself always follows your real stop order.

Two intentional cases: you toggled PLAN off, or you're in a position (planning hides while the in-trade zones are showing, and returns when you're flat). If neither applies, check your data connection — the lines need live data.

That's the default: all charts of the same instrument share one set of values (ticks, risk %, contracts, toggles) and stay in step within a second — your MNQ risk plan is the same no matter which timeframe you're looking at. Prefer independent charts? Untick Sync same-instrument charts in the settings and each chart/timeframe keeps its own values — e.g. 5 contracts on your 15-second MNQ chart and 2 on your 5-minute.

No — in independent mode, values are remembered per instrument and timeframe. Change a chart from 15 seconds to 3 minutes and that's a "new" combination, so it starts from your settings-dialog defaults; switch back to 15 seconds and your old values are still there. If you flip timeframes on one chart a lot, leave sync ON (values follow the instrument, not the timeframe). Independent mode works best with dedicated charts at fixed timeframes.

Yes — drag the button row by its grip or the calculator by its title bar, anywhere on the chart. There are also corner + X/Y offset settings, and a "Remember dragged positions" option that saves your layout so it persists after a restart.

Any instrument with real-time data — it reads each instrument's tick size and value automatically. Futures examples: on MES try Risk % 1–3 with stops around 10–20 ticks; on MNQ stops nearer 20–40 ticks. The suggested-size line does the per-instrument math for you.

Your risk budget is smaller than the risk of one contract at your stop distance (budget ÷ (stop ticks × tick value) rounds down so you never exceed your risk %). Widen the risk %, tighten the stop, or trade a smaller instrument (e.g. micros).

The suite keeps its locked zones and re-syncs when data returns. Remember it's a display tool — your protection during a disconnect is your resting stop order at the broker, which is exactly why the suite is built around real stop orders.

14-day free trial, then licensed through NinjaTrader's vendor licensing system using your machine ID (found in NinjaTrader under Help → About). Send us your machine ID after purchase and your license activates — no codes to type into the platform.

Each license covers up to 2 machines — for example your desktop and a laptop, or your PC and a trading VPS. Send us the machine ID of each computer and we'll register both under your license.

No problem — your machine ID changes with new hardware, so just email us the new machine ID and we'll swap it onto your license. Old machines are removed; you always have up to 2 active.

The files won't run without a license registered to your specific machines, so shared copies simply don't work. If a friend wants the suite, point them to the 14-day free trial.